FAQs

What is Magical Day Apparel?

To find out more about us, click here 

 

Do you ship internationally?

Yes we ship worldwide.

 

How long will it take to receive my order?

Once orders have been sent they take  2-3 working days for the UK and 5-7 working days for international to arrive. We will notify you once your order has been sent.

 

Need your order in time for Christmas Day?

Here are the last days to order by:

International - 10th December*

UK - 18th December

*Unfortunately we cannot guarantee all international orders will arrive before Christmas incase anything gets held in customs and takes longer than the usual 5-7 working days once they have been dispatched. We would advise you to order as early as possible to avoid possible disappointment. 

 

How long will my order take to arrive once dispatched?

UK orders are sent via second class signed for with Royal Mail and can take 2-3 working days from dispatch.

International orders are sent via international standard tracked & signed for with Royal Mail and can take 5-7 working days from dispatch. However this can vary depending on holidays, postal disturbances and customs clearing.

 

Can you do custom orders?

Yes we can create custom orders, please contact us via our contact form or email us at magicaldayapparel@gmail.com and we will get back to you as soon as possible.

 

What’s your refund policy?

If you are unhappy with your order we are able to refund you up to 14 days after your order has arrived. We do not accept returns or refunds for Mystery Boxes unless there is a faulty item. Please see our refund policy here or email us at magicaldayapparel@gmail.com with your name, order number and reason for refund.

 

The price is changing, why is that?

We are based in the UK but our site is set up to recognise your location and show our products in your currency, so you don't have to work out the exchange rate yourself.  Small fluctuations in prices are due to the daily changes in the exchange rate. 

 

I’m not sure what size to order can you help?

Please make sure when placing an order you are ordering the correct size! If you are unsure at all with sizing please look at the full description of the product as all sizing will be provided. If you need more information please email us at magicaldayapparel@gmail.com and we can provide you with the information needed. 

 

I have another question, how do I get in touch?

The best way to reach us is via our contact form or email us at magicaldayapparel@gmail.com